Cancer Society services around the country

Cancer Society offices in Auckland remain closed under Level 4.

The rest of the country has moved to Level 2. 

Cancer Society Lodges are essential services and remain open but with some restrictions. Please see information on the lodge in your region (see below).

If you or a member of your family/whānau have cancer and need to talk to someone, you can call 0800 226 237 or email info@cancersoc.org.nz. 

Please note - for those clients who are travelling for treatment:

  • Please carry your appointment letter or have the contact number for your cancer centre with you so your appointment can be confirmed.
  • If you have to cross a cordon please consider extra time for travel.

Cancer Society National Office under Level 2 in Wellington

Most staff are still working from home. If you have a meeting it is likely to be conducted remotely. The lifts in Ranchhod House are locked.

Auckland/Northland Level 4/2 information

Auckland Level 4

Cancer Society offices in Auckland remain closed. Face to face support group meetings are cancelled.

If you are travelling to Auckland for treatment you should allow extra time and ensure you have appointment details on hand to cross the border.

Domain Lodge 

  • Domain Lodge in Auckland will remain operational to provide accommodation for all booked patients and support whānau during all COVID restriction levels, as an essential service.
  • No visitors will be permitted during restriction level 4.
  • Masks are to be worn in all shared and open spaces within Domain Lodge.

Driving services in Auckland

  • There is no volunteer driving service. We recommend you check with friends and whānau/family first to see if they can get you to your appointments.

    We are coordinating with the hospital to organise transport for those people who have no alternatives.

Community Nursing & Psychology appointments - Auckland

  • Community nursing and psychology appointments will be conducted by phone/remotely; all face to face appointments suspended until further notice.

Northland Level 2

Driving services

  • Driving services will recommence next week (Monday 13th September) with some restrictions - only one patient per car and both the driver and the patient and the driver must wear masks. Vehicles will be thoroughly cleaned after each trip.

Supportive care visits

  • Can be offered remotely. If urgent, face to face visits require masks and social distancing.

Support groups and groups using Daffodil House

  • Cancelled until we drop to Level 1

Staff

  • Please be aware that staff may still be working from home. They can only work in Daffodil House if an office is available. Masks must be wore in shared spaces at all times

Volunteers

  • Can only come to Daffodil House if they can work in a separate office. Volunteers must be vaccinated. Masks must be worn in shared spaces.
  • If volunteers are assisting with fundraising activities in the community such as collecting Daffodil Day boxes they must scan into locations, wear masks and maintain social distancing.
  • Yellow Shirts are on hold to Level 1 and all must be vaccinated.

 

Waikato/Bay of Plenty Level 2 information

All Cancer Society offices are open under Level 2 but face to face support group meetings remain cancelled.

If you are travelling to Auckland for treatment you should allow extra time and ensure you have appointment details on hand to cross the border.

Cancer Society's Lion Lodge

  • Cancer Society Lions Lodge in Hamilton remains operational to provide accommodation for all booked patients and support whanau during all COVID restriction levels, as an essential service.
  • Face masks worn in all public areas with physical distancing.
  • Meals will be served in two sittings to maintain physical distancing 
  • There are strict infection control measures in place and please scan QR code for contact tracing purposes. 

  • No visitors permitted.


 Waikato/BOP driving services

  • Available via volunteer drivers with strict adherence to wearing a face mask, contact tracing, social distancing, and maintaining high levels of hygiene as per Alert Level requirements.

Waikato/BOP Supportive Care 

  • Supportive Care nursing will be conducted face to face and by phone/video.
  • Face to face appointments require strict adherence to contact tracing, social distancing, strict hygiene requirements and face mask must be worn. 

Central Districts (Taranaki, Whanganui, Manawatu, Hawkes Bay, Gisborne) COVID Level 2 information

All Cancer Society offices are open under Level 2. 

Driving Services

  • Available via volunteer drivers.
  • Shuttle services (Taranaki and Hawkes Bay) are operating.
  • All transport services are operating with strict adherence to contact tracing, social distancing, and maintaining high levels of hygiene, wearing a face mask, as per Alert Level guidelines 

Supportive Care  

  • Supportive Care  will be conducted by phone/remotely and face to face.
  •  Face to face meetings conducted with strict adherence to contact tracing, social distancing and maintaining high levels of hygiene as per Alert Level guidelines. Masks must be worn.
  • Funding is available for external counsellor

  •  Support groups remain suspended. 

Wellington, including Kāpiti, Wairarapa, Nelson-Tasman and Marlborough Level 2 information

 

Wellington is now at Alert Level 2. We want you to know we are still here to provide information and support. Under Alert Level 2:  

Margaret Stewart House

  • The Cancer Society’s Margaret Stewart House remains open for people who need to travel for treatment at Wellington Hospital.
  • Strict infection control measures and contact tracing.
  • Masks should be worn in communal areas

Wellington driving services

  • Transport to treatment is still available, with precautions in place. 

Supportive care

  • Our supportive care nurses are available to provide support either at our office (open from Thursday 8th September, 9:30am - 4:00pm) or over the phone and via email.  
  • If you have cold or flu symptoms or have visited a location of interest in the last 14 days, do not enter our office and ring 0800 CANCER (226 237) to reschedule your appointment. 

  •  Please wear a face covering when entering our office and maintain social distancing where possible.   

Support groups 

  • Face-to-face support groups and programmes are currently suspended. We will contact you to reschedule or organise an alternate support option. 

If you have any questions or concerns, please call 0800 CANCER (226 237), or email our nurses, info@cancersoc.org.nz

Canterbury West Coast COVID Level 2 information

  • Under Level 2 all Cancer Society Canterbury West Coast offices will be open but will be limiting visitors to the centres in accordance with the guidelines including mandatory masks, contact tracing and social distancing.
  • Face to face support group meetings remain cancelled.

Daffodil Lodge and Daffodil House

  • Daffodil House and Daffodil Lodge maintaining full accommodation services with restrictions on visitors and use of shared lounges.

    • The shuttle will recommence on Monday 13th September with a limit of 4 patients.

Driving services 

  • We are encouraging clients to make their own transport arrangements to and from treatment if possible.  However, if you require assistance with transport, please phone your local Cancer Society office for assistance.

Supportive care services

  • Hospital refreshment service is cancelled until further notice.
  • Face to face supportive care services and group programmes are suspended, but telephone contact and support continue.

 

Otago and Southland Level 2 information

Our Offices, CanShop, Daffoifil House, Supportive Care Services and our Driving Service are operating under Level 2 guidelines.  

Our CanShop will be reopening with strict hygiene procedures and limits on numbers of people in the shop.

Daffodil House

  • We will have clients returning to Daffodil House but we are needing to limit the number of residents to ensure that each room has a dedicated bathroom.  

Driving services

  • Driving services are operating but under strict infection control (masks, one passenger per car on back seat, one driver per client transported).

Counselling

  • Available virtually through external providers. 

Support groups and face to face contact

  • Support groups are suspended.

Te Aho o Te Kahu/Cancer Control Agency Level 4 information

Te Aho o Te Kahu advises that cancer treatment is essential and will continue at all alert levels.

We understand you and your whānau may feel unsettled as we move between different Alert Levels to manage the COVID-19 pandemic in New Zealand. It is OK to be worried, but please know that cancer centres around the country are prepared to continue delivering essential cancer services at all alert levels.

At Level 4, cancer centres must follow the physical distancing guidelines, which may impact how the treatment is delivered. We must protect people living with cancer from the risk of catching COVID-19.

You will notice:

  • hospitals will be looking to run outpatient appointments virtually where possible (e.g., phone conversation or video call). Your cancer centre will contact you with the details

  • if you have treatment scheduled, please attend this as normal unless you hear otherwise from your cancer centre

  • if you have concerns about travelling or coming to the hospital because of your health, please get in touch with your cancer centre before your appointment or treatment

  • if you are unwell, please phone your cancer centre to let them know

  • if you are unwell with COVID-19 symptoms, please get in touch with your doctor to discuss being tested for COVID-19

It is safe to come to the hospital. If you are sick, the hospital is still the safest place to be.

Go to the Te Aho o Te Kahu website for more information.

Advice for those going through cancer treatment during lockdown

Our medical director Chris Jackson jumped on Facebook Live to talk about cancer treatment through lockdown:

Video Link: https://www.youtube.com/embed/oLI0sbKb5mA?autoplay=0&modestbranding=1&rel=0


If you have any questions or concerns, please call 0800 CANCER (226 237) or email our nurses, info@cancersoc.org.nz.

 For more information on the change in alert levels, please visit the Unite Against COVID-19 website.

Last updated: September 8, 2021