Message from Te Aho o Te Kahu

Watch a video message from Te Aho o Te Kahu, the Cancer Control Agency, for people affected by cancer during the Covid-19 Omicron outbreak.

Video Link: https://www.youtube.com/embed/SQzVRd958II?autoplay=0&modestbranding=1&rel=0

Cancer treatment and Omicron

Cancer Society NZ Medical Director Dr Kate Gregory discusses what people affected by cancer need to know about Omicron.

Video Link: https://www.youtube.com/embed/zZGb7BE4Y7Y?autoplay=0&modestbranding=1&rel=0

Cancer Society services under the traffic light system

We have worked through the Covid-19 Protection Framework to see what it means practically for us at each signal. Read about our policies below, with specific divisional information about accommodation, driving and support services.

Our priority is to protect the wellbeing of our clients, volunteers and staff members. On this page you can find a selection of resources to help guide you through Covid-19.

As of 11.59pm on Wednesday 13 April 2022, the whole of New Zealand is currently at traffic light setting ORANGE.

Auckland/Northland Division

Cancer Society offices in Northland and Auckland are open.  Auckland office is by appointment . Face to face support and some support group meetings will recommence.   Domain Lodge is open but all patients and whānau will require a RAT (Rapid Antigen test) on arrival.  No external group bookings under ORANGE.

Domain Lodge in Auckland continues to remain operational to provide accommodation for booked patients and whānau.  Patients and whānau will be asked to have a RAT (Rapid Antigen Test) on arrival . For further details please contact Domain Lodge directly on 09 308 0160.  No visitors will be permitted during ORANGE.  Masks are to be worn in all shared and open spaces within Domain Lodge.

Volunteer drivers will recommence under ORANGE.  The service will continue to work with the hospital to support transport to treatment.  We still request that you ask whānau and friends to assist with transport to appointments and treatment where possible.  

Community nursing and psychology appointments will recommence face to face appointments under ORANGE.  Masks will be worn on request of the patient / whānau.  If you are feeling unwell please let the Cancer Society team know prior to a face to face appointment.

Northland office is open under ORANGE.

Daffodil House is open.  Patients and whānau can drop in but must be masked.  Support groups and groups using Daffodil House will recommence.

Volunteer driving service is recommenced under ORANGE.  We still request that you ask whānau and friends to assist with transport to appointments and treatment where possible.

Supportive care visits and counselling will be back to face to face appointments.  Masks will be worn on request of the patient / whānau.  If you are feeling unwell please let the Cancer Society team know prior to a face to face appointment.   

Waikato/Bay of Plenty Division

Our offices are open at Green and Orange settings. All visitors must wear a mask and physically distance.

The Lodge will remain open at every level to ensure people with cancer have a place to stay when travelling for treatment. Guests and support people will be tested for Covid-19 prior to their arrival and during their stay at the Lodge. Masks and physical distancing are required in all common areas, like the dining room and lounge. Visiting hours are restricted. Please contact the Lodge for more information.

Transport to treatment is available with precautions in place. All clients will be screened prior to their drive. Face masks must be worn, and clients will be seated in the back seat diagonally opposite the driver. 

Our nurses can provide information, advice and support via phone and email at every level. Home visits from our supportive care nurses are available under Green and Orange settings, with precautions in place. Face-to-face support groups will resume from May. Please contact your supportive care nurse for more information.

Central Districts Division

Services will be offered under the Government traffic light system at both Red and Orange as the Cancer Society is an essential health service provider.

Under the Orange Government traffic light system our centre doors are open.

We ask all visitors (and staff) to wash and sanitise hands regularly, remain socially distanced and wear a mask when in our centres.

Clients and individuals on a journey with cancer are welcome to seek support from our centres. Please don’t be offended if we ask if you are unwell/well, have been in contact with a positive Covid-19 case or been at a location of interest recently – this is part of health screening to ensure the health and wellbeing of everyone.

All centre staff on site are vaccinated according to the Government’s health sector mandate to provide an environment that is as safe as possible for clients, volunteers and the team.

Under Orange the Cancer Society shuttles and volunteer driving service will continue – providing transport for clients to cancer related medical appointments. The drivers and passengers should wear masks at all times.

Group sessions have now resumed with mask wearing and social distancing encouraged.

Massage and other therapy continues, subject to the therapist providing an eligible vaccine passport. Please check with your local centre for details and availability.

Wellington Division

The Cancer Society Wellington will continue to provide clients with support and information throughout the Orange Traffic Light setting. Our office will be open to the public with pre-screening, social distancing and mask use in place. 

Margaret Stewart House will remain open for those who need to travel to Wellington for treatment. Patients can bring one support person. Unfortunately, we do not allow visitors to enter the building or children to stay at Margaret Stewart House during the Orange Traffic Light setting. 

During Red and Orange, our Driving Service is available and clients and drivers must be masked. We do not allow clients to bring support people during the Orange Traffic Light setting, and clients must sit in the back seat. We take clients regardless of their vaccination status.

Cancer Society Wellington Division will continue to provide clients with support and information throughout the Orange Traffic Light setting. Our Cancer Support Nurses will be available for face-to-face appointments, on our Cancer Information Helpline 0800 CANCER (226 237) and by email at info@cancersoc.org.nz. Groups and programmes will be running under the Orange Traffic Light setting and masks will be used in instances where social distancing cannot be managed.

Canterbury/West Coast Division

Our centres across the Canterbury-West Coast region are open and operating under the Orange light setting with appropriate protocols in place. Visitors to our facilities are required to wear facemasks, and asked to observe physical distancing and to use the hand sanitiser provided on arrival and departure. Vaccine passes are no longer required to enter our centres or receive a home visit from our supportive care team. However, we are continuing to ask that those staying in our accommodation facilities or utilising our driving service provide evidence of being vaccinated against Covid-19.

At Orange, clients and their support person will be pre-screened before arrival at Daffodil House or Daffodil Lodge, which will include showing your vaccination passport. Everyone will be screened on entry, with completion of screening questions. Unfortunately, you will not be able to stay in our accommodation if you cannot produce proof that you are fully vaccinated but we will look to secure accommodation at other motels where possible.  

Visitors are allowed during office hours. Hygiene practices are strongly encouraged including mask wearing outside of your room, social distancing and hand sanitising.  The Communal Lounges are open - however social distancing and mask wearing must be maintained in these areas. Daffodil House and Lodge staff are required to wear masks and use hand sanitiser in all shared spaces. Rooms are professionally cleaned between guests and laundry is self-supporting, with masks encouraged in the laundry. We recommend always wearing a mask on shopping trips, as per official guidance.

If you have chosen not to be vaccinated, we can still try and support you. Please contact either Hannah Godfrey at hannah.godfrey@cancercwc.org.nz or Jenni Masters at Jenni.Masters@cancercwc.org.nz if you have questions about Accommodation Services.

Under the Orange traffic light setting our volunteer drivers, who are fully vaccinated, are available to take you to and from treatment at the hospital only if you are also fully vaccinated. Hygiene guidelines are in place, including hand sanitiser, vehicle cleaning between clients and mask wearing while in the vehicles. Patients are to sit in the back seat and have the windows open for ventilation. Access to driving services is granted after pre-screening questions, including a self-assessment. Our Driving Coordinator will ask you for your vaccination status when she is making a booking for you.

Our drivers may also ask you to produce evidence of your vaccination status before you enter their private vehicle. Please ensure you are carrying proof of being fully vaccinated. If you cannot provide this when requested, we cannot drive you to your appointment. For those of you who choose or are unable to be vaccinated, we will try and find an alternative method of getting you to your appointment. This may or may not be able to occur, based on additional cost to the Cancer Society, but we will do our best to accommodate this if we can. Please contact Jenni Masters at Jenni.Masters@cancercwc.org.nz if you have questions about the Driving Service.

At the Orange traffic light level, our centres are open to visitors. We no longer require clients to be vaccinated to enter our centres or to receive home visits. Good hygiene practices are required, with masks required by clients and staff during visits.

Support groups and programmes can operate. Meals and baking services continue, with drop off to offices at front of house, and masked delivery to clients. Counselling continues with vaccinated providers recommended.

Please contact Anita Albert at Anita.Albert@cancercwc.org.nz if you have any questions about Supportive Care.

Otago/Southland Division

At Orange, clients and their support person will be pre-screened before arrival at Daffodil House, which will include showing your vaccination passport. Everyone will be screened prior to staying at our accommodation, with the completion of screening questions. Unfortunately, as our accommodation has shared common areas and we are accommodating immunocompromised individuals undergoing treatment, we are unable to accommodate persons who are unvaccinated at this time. For those we are unable to accommodate during this period, we do offer assistance finding alternative accommodation, ongoing support whilst in Dunedin and volunteer driving assistance to treatment as needed.   

Currently, we are restricting Daffodil House access to residents and their accompanying support person only. Hygiene practices are strongly encouraged including mask-wearing outside of your room, social distancing, and hand sanitising. We provide resources such as masks, hand sanitiser and an antiseptic spray for your use, whilst staying at the House. The communal lounge is open. However, social distancing and mask-wearing is required in these areas. Daffodil House staff are required to wear masks and use hand sanitiser in all shared spaces. Rooms are professionally cleaned between guests and laundry is self-supporting, with masks encouraged in the laundry. We recommend always wearing a mask on shopping trips, as per official guidance.

If you have chosen not to be vaccinated, our services are still available, and we would like to discuss any support needs you may have. Please contact 03 477 7447 if you have questions about Accommodation Services.

Services will be offered under New Zealand's traffic light settings (COVID-19 Protection Framework) at both Red and Orange, as the Cancer Society is an essential health service provider.

Under Orange, our centre doors are open. We ask all visitors (and staff) to wash and sanitise hands regularly, remain socially distanced, and wear a medical-grade mask when in our centres.

Clients and individuals diagnosed with cancer are welcome to seek support from our centres. Please don’t be offended if we ask if you are unwell/well, have been in contact with a positive COVID-19 case or have been at a location of interest recently, as this is part of health screening to ensure the health and wellbeing of everyone.

All centre staff on-site are vaccinated according to the Government’s health sector mandate to provide an environment that is as safe as possible for clients, volunteers, and the team. Please contact 03 479 6782 if you have questions about our centres.

We will continue to provide clients with support and information under Orange. Our Supportive Care staff will be available for face-to-face appointments, on the Cancer Information Helpline 0800 CANCER (226 237), and by email at supportivecare@cansoc.org.nz. Our staff are vaccinated and required to wear N95 masks when meeting with clients indoors. Groups and programmes are running under the Orange Traffic Light setting in accordance with the current government guidelines for hygiene. 

Please get in touch with one of our team if you have any questions about our support services:  

  • Cindy Quertier - Southland 03 218 4108 
  • Jo Arthur - Coastal Otago 03 477 7447
  • Janeen Holmes - Central Otago 021 465 746

or by email supportivecare@cansoc.org.nz

Under Orange, the Cancer Society volunteer driving service will continue providing transport for clients to cancer-related medical appointments. The drivers and passengers are required to wear masks at all times. Our volunteers are required to be vaccinated and follow the current government guidelines on hygiene including sanitising their vehicles. Please contact 03 477 7447 if you have questions about Driving Services.

Last updated: May 27, 2022